Privacy policy

Last updated: 26/9/2025

Welcome to Theodore Townsend (“we”, “us”, “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you visit or make a purchase from our website https://www.theodoretownsend.com (the “Site”).

1. Information We Collect

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

  • Device Information: such as your web browser, IP address, time zone, and cookies.
  • Usage Information: pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.

When you make a purchase or attempt to make a purchase, we collect:

  • Personal Information: your name, billing address, shipping address, payment information (including credit card numbers, PayPal or Shopify Payments data), email address, and phone number.

We refer to this collectively as “Order Information.”

2. How We Use Your Information

We use the information we collect to:

  • Fulfil your orders, including processing payments, arranging shipping, and providing invoices.
  • Communicate with you about your order or account.
  • Screen orders for potential risk or fraud.
  • Provide you with information or advertising relating to our products and promotions (only if you have opted in).

3. Sharing Your Information

We share your Personal Information with trusted third parties to help us operate our business, for example:

  • Shopify: our ecommerce platform. You can read their privacy policy here: https://www.shopify.com/legal/privacy
  • Payment Providers: to process your payments securely.
  • Shipping Partners: to deliver your order.

We may also share information to comply with legal obligations or to protect our rights.

4. Cookies

We use cookies to enhance your browsing experience, improve site functionality, and analyze traffic. You can choose to disable cookies through your browser settings, though some features of the Site may not function properly.

Common cookies we use include:

  • _shopify_visit and _shopify_uniq (Shopify analytics)
  • cart (to remember your shopping cart contents)
  • secure_customer_sig (to identify logged-in customers)

5. Behavioural Advertising

We may use your information to show you targeted advertisements or marketing communications we believe may interest you. For more information about how targeted advertising works, visit the Network Advertising Initiative (“NAI”) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by:

6. Your Rights

If you are a UK or EU resident, you have the right to:

  • Access the personal information we hold about you.
  • Request correction, updating, or deletion of your data.
  • Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at support@theodoretownsend.com.

If you are a California resident, you have similar rights under the California Consumer Privacy Act (CCPA).

7. Data Retention

We keep your Order Information for our records unless and until you ask us to delete it. We may retain limited information for legal, tax, or fraud prevention purposes.

8. Security

We take reasonable technical and organizational measures to protect your personal information, including secure payment gateways and encrypted data storage. However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

9. Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The latest version will always be posted on our Site with an updated date.

10. Contact Us

For more information about our privacy practices, or if you have questions or complaints, please contact us by email at support@theodoretownsend.com or by mail at:

Theodore Townsend
101 Greenwich Street, New York, NY 10006
United States