Theodore Townsend tailoring studio

Customer Care

Contact Us

Need help with sizing, delivery, returns, or an existing order? Send us a message and our support team will get back to you with a clear next step.

Support hours

Monday to Friday, 9:00 AM - 5:00 PM EST

For faster help

Include your order number, delivery postcode, and the email used at checkout.

Order updates

Tracking details are emailed as soon as an order leaves our facility. If your link has not updated, we can check the shipment status for you.

Returns and exchanges

Tell us what you would like to return or exchange and our team will explain the available options before you send anything back.